- If your order arrives damaged, incorrect, or incomplete please submit a ticket.
- If damaged, please provide evidence of the damage in your message and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If not, we will provide another item of equal value.
- If your order contains an incomplete item, please visit help.hempire.com to create a ticket. Once the item has arrived at our facility, we will provide a replacement provided the item is in stock. If not, we will provide another item of equal value.
- We will not be responsible for damages to merchandise once the item has washed or worn.